Houston, Texas

• Service owner for HCSS's enterprise SaaS portfolio and identity stack, supporting 650 employees across engineering, support, and operations.
• Administer enterprise SaaS — Microsoft 365, Google Workspace, Slack, Atlassian (Jira/Confluence) — including provisioning, licensing, configuration, and integration between platforms.
• Own identity & access management on Okta and Azure AD: SSO/SAML integrations, SCIM provisioning, RBAC policy, MFA via Cisco Duo, and full joiner/mover/leaver lifecycle automation.
• Build automation that eliminates manual toil — PowerShell, Python, Bash, and Microsoft Graph API scripts for user provisioning, license reclamation, group management, and reporting; SaaS-to-SaaS API integrations and Power Automate flows that replace ticket-based workflows with self-service.
• Operate hybrid cloud and endpoint infrastructure: AWS and Azure, VMware ESXi, and MDM (Intune/Jamf) across the Windows/macOS fleet — patching, compliance, and security baselines.
• Lead incident response and on-call rotation: triage, root-cause analysis, post-incident reviews, and improvements to monitoring/alerting that reduce repeat incidents.
• Drive cross-functional rollouts — M365 migrations, MFA enforcement, endpoint security deployment, SaaS consolidation — partnering with security, IT, and engineering stakeholders.
• Piloting generative AI tools (Claude, ChatGPT, Cursor) to accelerate scripting, documentation, runbook generation, and incident triage.
• Build and maintain CI/CD pipelines that automate testing and deployment of internal tooling and infrastructure, replacing manual releases with repeatable, auditable workflows.
• Deploy and operate production LLM workloads on Google Vertex AI, AWS Bedrock, and Azure AI Foundry — standing up secure GenAI endpoints for internal automation and self-service assistants.
• Manage infrastructure as code with Terraform across AWS and Azure for repeatable, version-controlled provisioning.

Houston, Texas

• Led migration from on-premise Active Directory to Azure AD / Entra ID, including SSO and conditional access setup.
• Deployed Cisco Duo MFA across the user base, securing SSO and remote access.
• Administered Microsoft 365 and Azure tenant: identity, licensing, security policies, and security endpoint deployment.
• Operated VMware ESXi and VMware SD-WAN infrastructure; managed Cisco Meraki networking and Cisco Umbrella DNS security.

Houston, Texas

• Administered Office 365, Google Workspace, Atlassian (Jira/Confluence), AWS, and Azure environments for a software services firm operating across multiple offices.
• Managed Active Directory, Azure AD, MDM, and IT asset management; configured Windows and macOS endpoints across the fleet.
• Operated Cisco network infrastructure — ASA firewalls, switches, and PBX — and supported network engineering for the office and remote workforce.
• Partnered with engineering teams under Agile/Scrum delivery on tooling and infrastructure improvements.

Houston, Texas

• Diagnosed and repaired hardware/software issues on Windows and macOS systems for retail and business customers.
• Performed data backup, recovery, and malware/virus removal; deployed and maintained Microsoft Office suite.

• Built and maintained U.S. Army communication systems and network nodes for end users across operational environments.
• Configured and supported user systems and tactical networks; troubleshot field-deployed IT infrastructure.