Houston, Texas

• Own the enterprise identity stack and SaaS portfolio supporting 650+ employees across engineering, support, and operations, including Okta, Microsoft Entra ID, Microsoft 365, Google Workspace, Slack, and Atlassian.
• Replaced a paid employee-lifecycle SaaS appliance with in-house joiner, mover, and leaver automation, reducing operating cost while making provisioning and deprovisioning consistent and auditable for ISO 27001 controls.
• Eliminate recurring administrative toil with Python, PowerShell, Bash, Microsoft Graph, REST APIs, and Power Automate for user provisioning, license reclamation, group management, reporting, and self-service workflows.
• Delivered zero-downtime production DNS and Azure Front Door changes and designed automatic multi-CDN failover with health-driven routing, mirrored edge security, and a one-tap incident override.
• Standardize cloud and application delivery with Terraform and CI/CD pipelines across AWS and Azure, replacing manual releases and click-ops with repeatable, version-controlled changes.
• Deployed and operate secure production AI workloads on Vertex AI, AWS Bedrock, and Azure AI Foundry, including a RAG assistant with enterprise SSO and department-aware access controls.
• Lead incident response, root-cause analysis, and cross-functional platform rollouts, turning post-incident findings into monitoring, alerting, and runbook improvements that reduce repeat issues.

Houston, Texas

• Led migration from on-premise Active Directory to Azure AD / Entra ID, including SSO and conditional access setup.
• Deployed Cisco Duo MFA across the user base, securing SSO and remote access.
• Administered Microsoft 365 and Azure tenant: identity, licensing, security policies, and security endpoint deployment.
• Operated VMware ESXi and VMware SD-WAN infrastructure; managed Cisco Meraki networking and Cisco Umbrella DNS security.

Houston, Texas

• Administered Office 365, Google Workspace, Atlassian (Jira/Confluence), AWS, and Azure environments for a software services firm operating across multiple offices.
• Managed Active Directory, Azure AD, MDM, and IT asset management; configured Windows and macOS endpoints across the fleet.
• Operated Cisco network infrastructure — ASA firewalls, switches, and PBX — and supported network engineering for the office and remote workforce.
• Partnered with engineering teams under Agile/Scrum delivery on tooling and infrastructure improvements.

Houston, Texas

• Diagnosed and repaired hardware/software issues on Windows and macOS systems for retail and business customers.
• Performed data backup, recovery, and malware/virus removal; deployed and maintained Microsoft Office suite.

• Built and maintained U.S. Army communication systems and network nodes for end users across operational environments.
• Configured and supported user systems and tactical networks; troubleshot field-deployed IT infrastructure.